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Risks and Issues Manager EO

Role family: Project delivery specialists
Civil Service grade(s): EO
Project complexity: Very Low / Low

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Role summary

The Risk and Issues Manager proactively manages risks and issues in a project or programme by coordinating their consistent identification, documentation, monitoring, and reporting. They support risk or issue owners in identifying and developing suitable mitigation plans and escalate issues to higher management when necessary. Risk Managers may need to gain domain-specific experience, such as in procurement projects, infrastructure, business change, or IT across government.

Typical role responsibilities

Responsibility Detail
Risk management strategy, processes and procedures Implements the risk management strategy by effectively using risk processes and procedures that align with best practices, departmental policy, and the complexity of the change initiative.
Stakeholder Provides effective and efficient advice on project or programme risks and issues to Project/Programme Managers. Develops a programme of regular risk and issue reviews with key stakeholders.
Identification, analysis, monitoring and reporting of risks and issues Facilitates the identification, analysis, and monitoring of project or programme risks and issues. Produces risk and issues reports using a standard template. Conducts qualitative and quantitative risk analysis. Establishes and maintains the risk, issue, and assumptions database and register for the change initiatives.
Digital and data Collects and shares data in line with data standards. Uses digital tools to analyse and validate data to identify risks and develop mitigation strategies. Supports the project manager by providing data driven insights on project risks and issues. Uses data visualisation tools to conduct risk reviews with stakeholders

Entry route

Project delivery professional

Suitable for individuals with experience in a different area within a project environment who have interacted with the risk and issues function.

Non-project delivery professional

Suitable for individuals who have previously undertaken business risk management roles and may come from functions related to the change initiative’s outcomes, such as engineering, IT, or infrastructure.

Technical competencies

Help with competency levels

None: No knowledge and no experience.

Awareness: Basic knowledge and limited or no experience. You understand how it can be applied. You can describe the benefits and importance. You may have applied it in a low complexity project under supervision or assisted others in delivering it.

Working: Working knowledge and practical experience. You have a good understanding of this competence. You have applied this independently in low complexity projects and/or under supervision in more complex projects.

Practitioner: Detailed knowledge and significant experience. You have a deep understanding of this competence. You have applied this independently in medium and/or highly complex projects. You advise and may supervise others in the delivery of this competence. You can adapt your approach to meet the requirements of the project.

Expert: Expert knowledge and experience. You are considered an expert within government and in the wider profession. You have applied this competence in multiple complex projects. You have been responsible for developing unique variations to suit specific situations. You champion capability development in this area.

Competency area Level
Risk and issue management
The ability to systematically identify and monitor risks and issues, planning how to mitigate or respond to those risks and issues and implementing the responses.
Working
Quality management
The ability to plan, develop, maintain and apply quality management processes to ensure adherence to those standards throughout the lifecycle of the work.
Awareness
Business change and implementation
The ability to integrate the solution into operations ensuring that activities are planned and completed to enable the business to implement the change and realise the benefits.
Awareness
Governance
The ability to clearly define roles, responsibilities and accountabilities and establish controls and approval routes appropriate to each stage of the work to monitor progress and compliance.
Awareness
Frameworks and methodologies
The ability to identify and amend appropriate frameworks and methodologies to enable a consistent and efficient approach to delivery at all stages of the lifecycle.
Awareness
Stakeholder engagement
The ability to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests.
Awareness
Assurance
The ability to establish, plan and manage reviews at appropriate points through the life cycle to provide confidence that the work can be delivered to the agreed outcomes and benefits within time, cost, quality, and other constraints.
Awareness
Change control
The ability to establish protocols to manage and document all requests for changes to scope, timescales, costs, benefits or other approved baselines for the work. This includes the capture, evaluation and approval or rejection of change requests.
Awareness
Knowledge management
The ability to identify, share and promote best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise project delivery.
Awareness
Digital and data
The ability to effectively leverage digital tools and data analytics for better project delivery outcomes. Combining an understanding of digital technologies with the ability to manage, interpret and utilise data to make informed decisions, improve efficiency and achieve outcomes and benefits.
Working
Sustainability
The ability to incorporate environmental and social considerations into the strategic objectives of the work and to effectively identify, assess and manage these throughout the lifecycle, seeking to maximise benefits and mitigate negative impacts.
Awareness

Behavioural competencies

Help with competency levels

None: No knowledge and no experience.

Awareness: Basic knowledge and limited or no experience. You understand how it can be applied. You can describe the benefits and importance. You may have applied it in a low complexity project under supervision or assisted others in delivering it.

Working: Working knowledge and practical experience. You have a good understanding of this competence. You have applied this independently in low complexity projects and/or under supervision in more complex projects.

Practitioner: Detailed knowledge and significant experience. You have a deep understanding of this competence. You have applied this independently in medium and/or highly complex projects. You advise and may supervise others in the delivery of this competence. You can adapt your approach to meet the requirements of the project.

Expert: Expert knowledge and experience. You are considered an expert within government and in the wider profession. You have applied this competence in multiple complex projects. You have been responsible for developing unique variations to suit specific situations. You champion capability development in this area.

Competency area Level
Credible action
The ability to promote the wider public good in all actions and to act in a morally, legally and socially appropriate manner at all times. Challenges unacceptable behaviour. Aligned to the leadership Civil Service behaviour.
Awareness
Collaboration
The ability to establish and develop productive relationships with internal and external stakeholders, bringing people together to benefit the project. Aligned to the working together Civil Service behaviour.
Awareness
Influencing
The ability to influence, change and impact decisions with both internal and external stakeholders. Aligned to the communicating and influencing Civil Service behaviour.
Awareness
Resilience
The ability to adapt to changing circumstances and adverse situations whilst remaining calm, reassuring others and maintaining performance. Aligned to the delivering at pace Civil Service behaviour.
Awareness
Innovation
The ability to think of, research and apply new ideas and ways of doing things. Encourages and supports innovations from others, is willing to experiment and follow ideas through to implementation. Aligned to the changing and improving Civil Service behaviour.
Awareness

Job titles for recruitment

This role profile is for a risk and issues manager at EO grade. It could also be advertised as a risk and issues support officer.

Hiring managers should refer to the standardised job titles framework for guidance on which titles to use for recruitment.

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