Write clear, accessible content that helps users understand and act on information.
Field labels
Create descriptive labels that work for all users:
- use clear, specific labels that describe the information, for example, ‘Email address’ rather than ‘Email’
- keep labels concise but descriptive enough to be meaningful
- maintain consistent labelling style across related summary lists
- ensure labels work when read by screen readers
Values and formatting
Present information clearly and consistently:
- format values consistently across similar data types (dates, addresses, phone numbers)
- use appropriate formatting for different content types
- break long values into readable chunks where helpful
- ensure values are complete and accurate
Action links
Write helpful action text that provides clear context:
- use specific action text: ‘Change email address’ rather than just ‘Change’
- include visually hidden text for screen readers: ‘Change [field name]’
- ensure action links clearly indicate what users can modify
- position action links consistently across all summary list items
Multi-value presentation
Handle multiple values clearly and accessibly:
- display each value on its own line within the value cell
- use clear separation between multiple values
- ensure multiple values remain scannable and don’t overwhelm the interface