Pre-recorded Evidence team
The Pre-recorded Evidence (PRE) team operates in a highly sensitive, multi‑agency environment, supporting vulnerable witnesses to give their best evidence in critical court hearings. Delivery required close coordination across HM Courts and Tribunals Service operational and corporate teams, the wider Ministry of Justice, suppliers, judiciary, and external users. Open engagement and monthly operational meetings built trusted relationships, while early adopter testing created regional champions and strengthened courtroom readiness. Engagement with senior judiciary through project boards ensured alignment with listing and evidential requirements, and partnerships with digital support officers and cloud video platform teams maintained technical assurance across suppliers.
Work with GOV.UK delivered dedicated external resources for counsel and Crown Prosecution Service, reducing reliance on HM Courts and Tribunals Service colleagues and improving user preparedness. Interactive webinars demonstrated the system and enabled real-time questions and answers across professional groups. A phased pilot approach created rapid feedback loops with judiciary, counsel, and staff, driving continuous improvement.
Initial challenges around limited delivery capacity and changing technology were addressed through upskilling, mentoring, continuity planning, and clear cross‑stakeholder communication. Early adopter working groups shaped national standards, while regular reflection sessions embedded lessons learned into ongoing delivery and the transition to live services.