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Business Analyst EO

Role family: Business analysis and change specialist
Civil Service grade(s): EO
Project complexity: Low

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Role summary

The role of the Business Analyst is to understand and analyse user and business needs. They ensure outcomes align with the service vision and business strategy by bridging current and future business models and delivering to the business architecture. They constructively challenge and act as critical friends to achieve fit-for-purpose solutions. They facilitate collaboration and lead effective communication with all stakeholders to support design, build, and delivery to meet user needs.

Typical role responsibilities

Responsibility Detail
Requirement gathering Understands the tools and techniques for eliciting requirements for simple or small-scale changes.
Process modelling Comprehends the purpose and benefits of modelling. Uses established techniques to model simple subject areas and assists in more complex modelling activities.
Gap analysis Investigates needs or problems and contributes to recommending process improvements. Assists in defining acceptance levels.
Impact analysis Supports identifying the potential consequences of a change.
Benefit analysis Works iteratively with stakeholders to identify potential benefits and options.
Stakeholder management and engagement Recognises the importance of stakeholder relationship management. Helps develop and enhance customer and stakeholder relationships.
Facilitation Assists in facilitating the identification of needs.
System analysis Supports mapping activities and works with systems analysts to ensure business needs are translated into solutions.
Assurance and quality Ensures business needs and solutions adhere to recognised methodologies.
Traceability Supports the development of a requirements traceability matrix.
Business improvement Has awareness and basic understanding of business process improvement and its benefits.
Business solution design Understands the vision and applies the target operating model to their role and others.
Delivery products, tools and documentation Assists with applying methodologies, operating models, functional specifications, user cases, user stories, defect analysis, and forms and templates suitable for the organisational context.
Digital and data Uses appropriate digital tools to model business processes and employs data analytics to gather and interpret business requirements.

Entry route

Project delivery professional

Entry-level position suitable for individuals with experience in a different area within a project environment.

Non-project delivery professional

Entry-level position suitable for individuals with appropriate skills gained in a non-project environment.

Technical competencies

Help with competency levels

None: No knowledge and no experience.

Awareness: Basic knowledge and limited or no experience. You understand how it can be applied. You can describe the benefits and importance. You may have applied it in a low complexity project under supervision or assisted others in delivering it.

Working: Working knowledge and practical experience. You have a good understanding of this competence. You have applied this independently in low complexity projects and/or under supervision in more complex projects.

Practitioner: Detailed knowledge and significant experience. You have a deep understanding of this competence. You have applied this independently in medium and/or highly complex projects. You advise and may supervise others in the delivery of this competence. You can adapt your approach to meet the requirements of the project.

Expert: Expert knowledge and experience. You are considered an expert within government and in the wider profession. You have applied this competence in multiple complex projects. You have been responsible for developing unique variations to suit specific situations. You champion capability development in this area.

Competency area Level
Requirements management
The ability to capture stakeholder needs, assess, define and justify those needs to arrive at an agreed schedule of requirements for the work.
Working
Solutions development
The ability to identify, document and analyse the various delivery options and select the optimal solution for the work.
Working
Planning
The ability to define the fundamental components of the work in terms of its scope, deliverables, time scales, resource requirements and budget. It also includes the production of broader plans incorporating risk and quality to provide a consolidated overview of the work.
Awareness
Risk and issue management
The ability to systematically identify and monitor risks and issues, planning how to mitigate or respond to those risks and issues and implementing the responses.
Awareness
Quality management
The ability to plan, develop, maintain and apply quality management processes to ensure adherence to those standards throughout the lifecycle of the work.
Awareness
Business change and implementation
The ability to integrate the solution into operations ensuring that activities are planned and completed to enable the business to implement the change and realise the benefits.
Awareness
Stakeholder engagement
The ability to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests.
Awareness
Change control
The ability to establish protocols to manage and document all requests for changes to scope, timescales, costs, benefits or other approved baselines for the work. This includes the capture, evaluation and approval or rejection of change requests.
Awareness
Business case development
The ability to prepare, develop, commission and update business cases to justify the initiation and continuation of projects in terms of benefits, value for money and risk.
Awareness
Benefits management
The ability to identify, value, plan and track benefits to justify investment and ensure the expected outcomes and social value are realised.
Awareness
Knowledge management
The ability to identify, share and promote best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise project delivery.
Awareness
Digital and data
The ability to effectively leverage digital tools and data analytics for better project delivery outcomes. Combining an understanding of digital technologies with the ability to manage, interpret and utilise data to make informed decisions, improve efficiency and achieve outcomes and benefits.
Working
Sustainability
The ability to incorporate environmental and social considerations into the strategic objectives of the work and to effectively identify, assess and manage these throughout the lifecycle, seeking to maximise benefits and mitigate negative impacts.
Awareness

Behavioural competencies

Help with competency levels

None: No knowledge and no experience.

Awareness: Basic knowledge and limited or no experience. You understand how it can be applied. You can describe the benefits and importance. You may have applied it in a low complexity project under supervision or assisted others in delivering it.

Working: Working knowledge and practical experience. You have a good understanding of this competence. You have applied this independently in low complexity projects and/or under supervision in more complex projects.

Practitioner: Detailed knowledge and significant experience. You have a deep understanding of this competence. You have applied this independently in medium and/or highly complex projects. You advise and may supervise others in the delivery of this competence. You can adapt your approach to meet the requirements of the project.

Expert: Expert knowledge and experience. You are considered an expert within government and in the wider profession. You have applied this competence in multiple complex projects. You have been responsible for developing unique variations to suit specific situations. You champion capability development in this area.

Competency area Level
Credible action
The ability to promote the wider public good in all actions and to act in a morally, legally and socially appropriate manner at all times. Challenges unacceptable behaviour. Aligned to the leadership Civil Service behaviour.
Awareness
Collaboration
The ability to establish and develop productive relationships with internal and external stakeholders, bringing people together to benefit the project. Aligned to the working together Civil Service behaviour.
Awareness
Influencing
The ability to influence, change and impact decisions with both internal and external stakeholders. Aligned to the communicating and influencing Civil Service behaviour.
Awareness
Resilience
The ability to adapt to changing circumstances and adverse situations whilst remaining calm, reassuring others and maintaining performance. Aligned to the delivering at pace Civil Service behaviour.
Awareness
Innovation
The ability to think of, research and apply new ideas and ways of doing things. Encourages and supports innovations from others, is willing to experiment and follow ideas through to implementation. Aligned to the changing and improving Civil Service behaviour.
Awareness

Job titles for recruitment

This role profile is for a business analyst at EO grade. It could also be advertised as an assistant business analyst.

Hiring managers should refer to the standardised job titles framework for guidance on which titles to use for recruitment.

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Business Analyst HEO
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