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Business Analyst G6

Role family: Business analysis and change specialist
Civil Service grade(s): G6

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Role summary

The role of the Business Analyst is to understand and analyse user and business needs. They ensure outcomes align with the service vision and business strategy by bridging current and future business models and delivering to the business architecture. They constructively challenge and act as critical friends to achieve fit-for-purpose solutions. They facilitate collaboration and lead effective communication with all stakeholders to support design, build, and delivery to meet user needs.

Typical role responsibilities

Responsibility Detail
Delivery and leadership Champions business analysis by mobilising resources and leading teams to achieve outcomes while applying best practices. Focuses on enhancing business analysis capabilities, nurturing the community of practice, supporting early talent initiatives, and strengthening cross-government relationships to shape the future of the Business Analyst role.
Requirement gathering and management Ensures business analysis teams uphold quality and consistency standards in requirements. Develops and manages requirements plans, drives their implementation to meet project timelines, and uses various tools to gather and document complex requirements. Verifies that stakeholder needs are clearly expressed and analysed holistically, recognising dependencies with other projects.
Process modelling Ensures compliance with quality standards in business process models across programmes, aligning them with organisational objectives to evaluate dependencies and support strategic decisions. Sets the direction for scope and methodology while maintaining an overview of the organisational landscape, documenting models for planning, and recommending new modelling tools.
Gap analysis Coordinates efforts across programmes to evaluate the organisation's current and desired states, identifying areas for improvement. Develops and implements structured problem-solving approaches while building essential stakeholder relationships for successful transitions
Impact analysis Leads the assessment of potential change consequences, ensuring key stakeholders are informed of any impacts. Gathers benefits linked to this analysis to facilitate decision-making and communication.
Benefit analysis Leads the examination of benefits and necessary actions for their realisation, aligning them with corporate strategy and specific project goals. Shares results with project sponsors, senior managers, and stakeholders to ensure alignment and support informed decision-making.
Stakeholder management and engagement Identifies, analyses, and manages the roles and influence of senior stakeholders concerning business analysis activities across projects. Keeps stakeholders informed and leads efforts to tackle risks and issues effectively, managing conflicts diplomatically.
Facilitation Leads workshops, meetings, and discussions with diverse groups of stakeholders, helping them collaborate effectively while understanding their shared objectives and planning how to achieve them.
System analysis Collaborates with stakeholders, developers, systems analysts, testers, and other project leads to ensure business objectives and user requirements are translated into suitable technical solutions. Verifies that these solutions align with project scope.
Testing Advocates for the value of testing by applying relevant tools to ensure test validity. Advises on business scenarios, develops acceptance criteria for traceability, and supports the design, execution, and assessment of product and usability tests. Reviews prototypes, tests plans, and reports on outcomes.
Assurance and quality Ensures appropriate assurance levels are applied at the right time, aligning outputs from Business Analysts across programmes and projects with project delivery standards. Schedules and conducts quality reviews, contributing to the ongoing improvement of these standards.
Traceability Manages change delivery through a fully auditable process, ensuring all requirements can be traced to the delivered functionality, and vice versa.
Business improvement Sets the direction for exploring alternative business approaches to enhance efficiency and outcomes. Enables others to see potential changes in complex situations, oversees improvement implementations, and provides guidance on suitable techniques while developing models that support business strategy.
Business solution design Collaborates with senior strategy and policy leads to ensure business systems and workflows align with the organisation's target operating model. Directs business analysis to identify problems and opportunities while ensuring recommendations align with strategic goals.
Business analysis delivery products Oversees the establishment and application of standards, methodologies, and operational models, including specifications, user stories, testing strategies, and related documentation. Contributes to developing business cases in their initial stages by defining goals and expected benefits of proposed solutions.
Digital and data Uses appropriate digital tools to model business processes and employs data analytics to gather and interpret business requirements.

Entry route

Project delivery professional

Suitable for an individual with an in-depth knowledge of the Business Analyst role, of developing standards and best practice, and with extensive experience of using a broad range of analysis techniques and supporting delivery of requirements from both a technical and business perspective.

Non-project delivery professional

Suitable for an individual who has experience of working in a project or across multiple concurrent projects and supporting the development and prioritisation of project objectives; experience of engaging with stakeholders to develop project requirements, facilitating stakeholder workshops; or experience of developing business cases.

Technical competencies

Help with competency levels

None: No knowledge and no experience.

Awareness: Basic knowledge and limited or no experience. You understand how it can be applied. You can describe the benefits and importance. You may have applied it in a low complexity project under supervision or assisted others in delivering it.

Working: Working knowledge and practical experience. You have a good understanding of this competence. You have applied this independently in low complexity projects and/or under supervision in more complex projects.

Practitioner: Detailed knowledge and significant experience. You have a deep understanding of this competence. You have applied this independently in medium and/or highly complex projects. You advise and may supervise others in the delivery of this competence. You can adapt your approach to meet the requirements of the project.

Expert: Expert knowledge and experience. You are considered an expert within government and in the wider profession. You have applied this competence in multiple complex projects. You have been responsible for developing unique variations to suit specific situations. You champion capability development in this area.

Competency area Level
Requirements management
The ability to capture stakeholder needs, assess, define and justify those needs to arrive at an agreed schedule of requirements for the work.
Expert
Solutions development
The ability to identify, document and analyse the various delivery options and select the optimal solution for the work.
Practitioner
Planning
The ability to define the fundamental components of the work in terms of its scope, deliverables, time scales, resource requirements and budget. It also includes the production of broader plans incorporating risk and quality to provide a consolidated overview of the work.
Practitioner
Risk and issue management
The ability to systematically identify and monitor risks and issues, planning how to mitigate or respond to those risks and issues and implementing the responses.
Practitioner
Quality management
The ability to plan, develop, maintain and apply quality management processes to ensure adherence to those standards throughout the lifecycle of the work.
Practitioner
Business change and implementation
The ability to integrate the solution into operations ensuring that activities are planned and completed to enable the business to implement the change and realise the benefits.
Practitioner
Stakeholder engagement
The ability to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests.
Expert
Change control
The ability to establish protocols to manage and document all requests for changes to scope, timescales, costs, benefits or other approved baselines for the work. This includes the capture, evaluation and approval or rejection of change requests.
Working
Business case development
The ability to prepare, develop, commission and update business cases to justify the initiation and continuation of projects in terms of benefits, value for money and risk.
Working
Benefits management
The ability to identify, value, plan and track benefits to justify investment and ensure the expected outcomes and social value are realised.
Working
Knowledge management
The ability to identify, share and promote best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise project delivery.
Expert
Digital and data
The ability to effectively leverage digital tools and data analytics for better project delivery outcomes. Combining an understanding of digital technologies with the ability to manage, interpret and utilise data to make informed decisions, improve efficiency and achieve outcomes and benefits.
Practitioner
Sustainability
The ability to incorporate environmental and social considerations into the strategic objectives of the work and to effectively identify, assess and manage these throughout the lifecycle, seeking to maximise benefits and mitigate negative impacts.
Working

Behavioural competencies

Help with competency levels

None: No knowledge and no experience.

Awareness: Basic knowledge and limited or no experience. You understand how it can be applied. You can describe the benefits and importance. You may have applied it in a low complexity project under supervision or assisted others in delivering it.

Working: Working knowledge and practical experience. You have a good understanding of this competence. You have applied this independently in low complexity projects and/or under supervision in more complex projects.

Practitioner: Detailed knowledge and significant experience. You have a deep understanding of this competence. You have applied this independently in medium and/or highly complex projects. You advise and may supervise others in the delivery of this competence. You can adapt your approach to meet the requirements of the project.

Expert: Expert knowledge and experience. You are considered an expert within government and in the wider profession. You have applied this competence in multiple complex projects. You have been responsible for developing unique variations to suit specific situations. You champion capability development in this area.

Competency area Level
Visible leadership
The ability to engage, motivate and coach others. To act as a role model and inspire and empower others. Aligned to the leadership Civil Service behaviour.
Practitioner
Credible action
The ability to promote the wider public good in all actions and to act in a morally, legally and socially appropriate manner at all times. Challenges unacceptable behaviour. Aligned to the leadership Civil Service behaviour.
Practitioner
Working with ambiguity
The ability to work in an environment of uncertainty and continual change. Able to feel comfortable making decisions and setting direction without having the full picture and re-focus as details emerge. Can apply knowledge and techniques to reduce ambiguity. Aligned to the making effective decisions Civil Service behaviour.
Practitioner
Collaboration
The ability to establish and develop productive relationships with internal and external stakeholders, bringing people together to benefit the project. Aligned to the working together Civil Service behaviour.
Practitioner
Influencing
The ability to influence, change and impact decisions with both internal and external stakeholders. Aligned to the communicating and influencing Civil Service behaviour.
Practitioner
Conflict resolution
The ability to recognise, anticipate and effectively deal with existing or potential conflicts at an individual, team or strategic level. Aligned to the working together and leadership Civil Service behaviours.
Practitioner
Inspiring others
The ability to create and present a compelling vision and set clear direction, that motivates others to work towards a common goal. Aligned to the leadership Civil Service behaviour.
Practitioner
Resilience
The ability to adapt to changing circumstances and adverse situations whilst remaining calm, reassuring others and maintaining performance. Aligned to the delivering at pace Civil Service behaviour.
Practitioner
Innovation
The ability to think of, research and apply new ideas and ways of doing things. Encourages and supports innovations from others, is willing to experiment and follow ideas through to implementation. Aligned to the changing and improving Civil Service behaviour.
Practitioner
Culture change
The ability to plan, lead and effect positive cultural change, securing commitment and buy-in, and promoting a positive long term vision. Recognises when broader culture change is necessary to deliver a project. Aligned to the seeing the big picture, and changing and improving Civil Service behaviours.
Practitioner

Typical qualifications and professional memberships

Job titles for recruitment

This role profile is for a business analyst at Grade 6. It could also be advertised as head of business analysis.

Hiring managers should refer to the standardised job titles framework for guidance on which titles to use for recruitment.

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