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Assurance Manager EO

Role family: Project delivery specialists
Civil Service grade(s): EO
Project complexity: Very Low

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Role summary

When working within a project, the Assurance Manager provides an independent assessment to confirm that the project is on track. When managing multiple projects across a department, such as a Departmental Assurance Coordinator, the Assurance Manager ensures the right level of assurance is conducted at the appropriate time in a project’s lifecycle. In both roles, this involves scheduling and delivering reviews to scrutinise whether the project can meet its objectives and benefits as outlined in the business case.

Typical role responsibilities

Responsibility Detail
Application of assurance standards Ensures that local or departmental guidance on assurance reviews is correctly applied.
Planning Gathers relevant, accurate, and reliable information on change initiatives from valid sources to inform reviews.
Results/Actions Identifies and documents any deviations from the original plans, along with reasons and potential solutions to address them.
Reporting Supports the reporting of project assurance activities to local or departmental teams.
Digital and data Uses data analytics and digital tools to evaluate project performance and assure alignment with business objectives.

Entry route

Project delivery professional

Suitable for individuals with experience in a different area within a project environment. This may be part of a combined role.

Non-project delivery professional

Suitable for individuals with relevant skills gained in a non-project environment.

Technical competencies

Help with competency levels

None: No knowledge and no experience.

Awareness: Basic knowledge and limited or no experience. You understand how it can be applied. You can describe the benefits and importance. You may have applied it in a low complexity project under supervision or assisted others in delivering it.

Working: Working knowledge and practical experience. You have a good understanding of this competence. You have applied this independently in low complexity projects and/or under supervision in more complex projects.

Practitioner: Detailed knowledge and significant experience. You have a deep understanding of this competence. You have applied this independently in medium and/or highly complex projects. You advise and may supervise others in the delivery of this competence. You can adapt your approach to meet the requirements of the project.

Expert: Expert knowledge and experience. You are considered an expert within government and in the wider profession. You have applied this competence in multiple complex projects. You have been responsible for developing unique variations to suit specific situations. You champion capability development in this area.

Competency area Level
Risk and issue management
The ability to systematically identify and monitor risks and issues, planning how to mitigate or respond to those risks and issues and implementing the responses.
Awareness
Quality management
The ability to plan, develop, maintain and apply quality management processes to ensure adherence to those standards throughout the lifecycle of the work.
Awareness
Business change and implementation
The ability to integrate the solution into operations ensuring that activities are planned and completed to enable the business to implement the change and realise the benefits.
Awareness
Governance
The ability to clearly define roles, responsibilities and accountabilities and establish controls and approval routes appropriate to each stage of the work to monitor progress and compliance.
Awareness
Commercial and procurement
The ability to work with commercial colleagues to procure goods and services and manage contracts effectively to deliver the work.
Awareness
Stakeholder engagement
The ability to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests.
Awareness
Assurance
The ability to establish, plan and manage reviews at appropriate points through the life cycle to provide confidence that the work can be delivered to the agreed outcomes and benefits within time, cost, quality, and other constraints.
Awareness
Change control
The ability to establish protocols to manage and document all requests for changes to scope, timescales, costs, benefits or other approved baselines for the work. This includes the capture, evaluation and approval or rejection of change requests.
Awareness
Business case development
The ability to prepare, develop, commission and update business cases to justify the initiation and continuation of projects in terms of benefits, value for money and risk.
Awareness
Knowledge management
The ability to identify, share and promote best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise project delivery.
Awareness
Digital and data
The ability to effectively leverage digital tools and data analytics for better project delivery outcomes. Combining an understanding of digital technologies with the ability to manage, interpret and utilise data to make informed decisions, improve efficiency and achieve outcomes and benefits.
Working
Sustainability
The ability to incorporate environmental and social considerations into the strategic objectives of the work and to effectively identify, assess and manage these throughout the lifecycle, seeking to maximise benefits and mitigate negative impacts.
Awareness

Behavioural competencies

Help with competency levels

None: No knowledge and no experience.

Awareness: Basic knowledge and limited or no experience. You understand how it can be applied. You can describe the benefits and importance. You may have applied it in a low complexity project under supervision or assisted others in delivering it.

Working: Working knowledge and practical experience. You have a good understanding of this competence. You have applied this independently in low complexity projects and/or under supervision in more complex projects.

Practitioner: Detailed knowledge and significant experience. You have a deep understanding of this competence. You have applied this independently in medium and/or highly complex projects. You advise and may supervise others in the delivery of this competence. You can adapt your approach to meet the requirements of the project.

Expert: Expert knowledge and experience. You are considered an expert within government and in the wider profession. You have applied this competence in multiple complex projects. You have been responsible for developing unique variations to suit specific situations. You champion capability development in this area.

Competency area Level
Credible action
The ability to promote the wider public good in all actions and to act in a morally, legally and socially appropriate manner at all times. Challenges unacceptable behaviour. Aligned to the leadership Civil Service behaviour.
Awareness
Collaboration
The ability to establish and develop productive relationships with internal and external stakeholders, bringing people together to benefit the project. Aligned to the working together Civil Service behaviour.
Awareness
Influencing
The ability to influence, change and impact decisions with both internal and external stakeholders. Aligned to the communicating and influencing Civil Service behaviour.
Awareness
Resilience
The ability to adapt to changing circumstances and adverse situations whilst remaining calm, reassuring others and maintaining performance. Aligned to the delivering at pace Civil Service behaviour.
Awareness
Innovation
The ability to think of, research and apply new ideas and ways of doing things. Encourages and supports innovations from others, is willing to experiment and follow ideas through to implementation. Aligned to the changing and improving Civil Service behaviour.
Awareness

Job titles for recruitment

This role profile is for an assurance manager at EO grade. It could also be advertised as an assurance support officer.

Hiring managers should refer to the standardised job titles framework for guidance on which titles to use for recruitment.

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